We Relieve™ Mystery Gift

Last Updated: September 8, 2026

At WeRelieve, we are committed to delivering your order safely and reliably, with clear and transparent delivery timelines.

1. Order Processing Time

Processing Window: Orders are processed and packed within 1–2 business days, Monday through Saturday, excluding public holidays.

Order Cutoff: Orders placed after 5:00 PM ET will begin processing on the next business day.

Confirmation: You will receive a shipment confirmation email with tracking details once your package has been handed over to the carrier.

2. Shipping Origin & Method

Orders are fulfilled through our manufacturing and fulfillment partners in Asia.

We work with trusted international and local carriers, including USPS, Royal Mail, Canada Post, YunExpress, and other regional delivery partners.

3. Estimated Delivery Times

Shipping time begins after the 1–2 business day processing period.

Estimated Total Delivery Time: Processing (1–2 Business Days) + Shipping (4–5 Business Days) = approximately 5–7 Business Days.

Shipping Cost: FREE SHIPPING

Delivery times are estimates and may occasionally be affected by customs, public holidays, weather conditions, carrier delays, or other circumstances outside our control.

4. Tracking Your Order

Once your order ships, you will receive tracking information by email. Please allow a few days for the carrier's system to display the first tracking update.

You can track your shipment through the tracking link provided in your confirmation email or on our website.

5. Customs, Duties & Taxes

Any customs duties, taxes, tariffs, VAT, or other charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

6. Lost or Delivered Packages

If tracking shows your package as delivered but you cannot locate it, please contact the local carrier responsible for final delivery. You may also contact our support team for assistance.

🏢 Company Information

If you have any questions about your shipment, please contact our support team.

Legal Business Name: 1000454782 Ontario Ltd

Trade Name: We Relieve

Business Number: 73179 6546

Registered Business Address: 565 Sherbourne Street, Unit 2219 Toronto, Ontario M4X 1W7 Canada

Customer Support Email: support@trywerelieve.com

Support Phone: +1 475 377 9012

If you’re not completely satisfied with your purchase or the service you received, you’re covered by our 90-day satisfaction guarantee on all orders, along with a 1-year warranty for added peace of mind.

If you experience any issues, simply email us at support@trywerelieve.com, and our team will respond promptly to ensure a fair and timely resolution.