Refund policy

At WeRelieve, customer satisfaction is our priority. We stand behind the quality of our products and aim to make every order a smooth, worry-free experience. This policy explains how returns, refunds, exchanges, and delivery-related issues are handled.

90-Day Return Window

We offer a 90-day return period, which means you have 90 days from the date your order is delivered to request a return.

Returns are accepted for both defective and non-defective items.

Return Eligibility

For standard (non-defective) returns, your item must:

Be in new or lightly used condition
Be free from excessive wear, damage, or misuse
Include the original packaging
Include proof of purchase
These condition requirements apply only to non-defective returns.

How to Request a Return

To start a return, contact us at:

support@trywerelieve.com

Once your request is approved, you will receive:

A return authorization
Instructions on where and how to send your package
Items sent back without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, email support@trywerelieve.com with your order number and photos. We will review the issue and resolve it by providing either a replacement or a refund.

For confirmed defects or errors, WeRelieve will cover return shipping or may issue a replacement without requiring the item to be returned, depending on the situation.

Exchanges

WeRelieve offers exchanges for different sizes or models.

To request an exchange, contact support@trywerelieve.com and our team will guide you through the exchange process.

Refunds

Once your return is received and inspected, we will notify you by email.

If approved:

Your refund will be issued to the original payment method
Processing time depends on your bank or card issuer

Return Shipping

For standard (non-defective) returns, customers are responsible for return shipping costs.
Return shipping charges are non-refundable.

We recommend using a trackable shipping service.

Delivery Issues

If your order has not arrived or has experienced a significant delay, please contact support@trywerelieve.com so we can investigate and assist.

Return Shipping Address

Approved returns should be sent to:

565 Sherbourne Street, 2219, Toronto Ontario M4X 1W7, Canada

Questions

If you have any questions about returns, refunds, or exchanges, please contact us at: