Shipping policy
Last Updated: March 9, 2026
At WeRelieve, we are committed to delivering your order as safely and reliably as possible. Transparency is our priority, so we want you to know exactly how and when your package will arrive.
1. Order Processing Time
Processing Window: All orders are processed and packed within 1 to 2 business days (excluding weekends and holidays).
Order Cutoff: Orders placed after 5:00 PM EST will begin processing the next business day.
Confirmation: You will receive a shipment confirmation email with your tracking number once your package has been handed over to our courier partners.
2. Shipping Origin & Method
To provide the highest quality products at the best possible prices, we fulfill orders directly from our manufacturing partners in Asia.
We use trusted international carriers (such as USPS, Royal Mail, Canada Post, and YunExpress) for final delivery to your doorstep.
Because we ship internationally, please be aware that transit times are longer than domestic shipments.
3. Estimated Delivery Times
Please note that "Shipping Time" starts after the 1-2 day processing window.
Total Delivery Time Calculation: Processing (1-2 Days) + Shipping (5-8 Days) = Approx. 6–10 Business Days to arrive.
Shipping Cost: FREE SHIPPING
Note: These are estimates. While most packages arrive on time, external factors such as customs inspections, severe weather, or local postal delays may occasionally extend delivery times.
4. Tracking Your Order
Tracking Updates: Once you receive your tracking number, please allow 3 to 5 days for the carrier's system to update with the first scan. It is normal for international packages to show "In Transit" for several days while moving between countries.
Track Here: You can track your order at any time using the link provided in your email or by visiting our website.
5. Customs, Duties & Taxes
WeRelieve is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer.
6. Lost or Stolen Packages
If your tracking information states that your package was delivered to your address and you have not received it, please contact your local postal carrier directly. WeRelieve is not liable for packages confirmed as delivered by the courier.
🏢 Company Information
If you have any questions about your shipment, please contact our support team.
Legal Business Name: 1000454782 Ontario Ltd
Trade Name: We Relieve
Business Number: 73179 6546
Registered Business Address: 565 Sherbourne Street, Unit 2219 Toronto, Ontario M4X 1W7 Canada
Customer Support Email: support@trywerelieve.com
Support Phone: +1 475 377 9012