Shipping policy
Last Updated: September 8, 2026
At WeRelieve, we are committed to delivering your order safely and reliably, with clear and transparent delivery timelines.
1. Order Processing Time
Processing Window: Orders are processed and packed within 1–2 business days, Monday through Saturday, excluding public holidays.
Order Cutoff: Orders placed after 5:00 PM ET will begin processing on the next business day.
Confirmation: You will receive a shipment confirmation email with tracking details once your package has been handed over to the carrier.
2. Shipping Origin & Method
Orders are fulfilled through our manufacturing and fulfillment partners in Asia.
We work with trusted international and local carriers, including USPS, Royal Mail, Canada Post, YunExpress, and other regional delivery partners.
3. Estimated Delivery Times
Shipping time begins after the 1–2 business day processing period.
| Destination | Estimated Shipping Time |
|---|---|
| United States | 4–5 Business Days |
| Canada | 4–5 Business Days |
| United Kingdom & Ireland | 4–5 Business Days |
| Australia & New Zealand | 4–5 Business Days |
Estimated Total Delivery Time: Processing (1–2 Business Days) + Shipping (4–5 Business Days) = approximately 5–7 Business Days.
Shipping Cost: FREE SHIPPING
Delivery times are estimates and may occasionally be affected by customs, public holidays, weather conditions, carrier delays, or other circumstances outside our control.
4. Tracking Your Order
Once your order ships, you will receive tracking information by email. Please allow a few days for the carrier's system to display the first tracking update.
You can track your shipment through the tracking link provided in your confirmation email or on our website.
5. Customs, Duties & Taxes
Any customs duties, taxes, tariffs, VAT, or other charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.
6. Lost or Delivered Packages
If tracking shows your package as delivered but you cannot locate it, please contact the local carrier responsible for final delivery. You may also contact our support team for assistance.
🏢 Company Information
If you have any questions about your shipment, please contact our support team.
Legal Business Name: 1000454782 Ontario Ltd
Trade Name: We Relieve
Business Number: 73179 6546
Registered Business Address: 565 Sherbourne Street, Unit 2219 Toronto, Ontario M4X 1W7 Canada
Customer Support Email: support@trywerelieve.com
Support Phone: +1 475 377 9012