Last Updated: February 14, 2026

At WeRelieve, we are committed to delivering your order as safely and reliably as possible. Transparency is our priority, so we want you to know exactly how and when your package will arrive.

1. Order Processing Time

• Processing Window: All orders are processed and packed within 1 to 2 business days (excluding weekends and holidays).
• Order Cutoff: Orders placed after 5:00 PM EST will begin processing the next business day.
• Confirmation: You will receive a shipment confirmation email with your tracking number once your package has been handed over to our courier partners.

2. Shipping Origin & Method

To provide the highest quality products at the best possible prices, we fulfill orders directly from our manufacturing partners in Asia.

• We use trusted international carriers (such as USPS, Royal Mail, Canada Post, and YunExpress) for final delivery to your doorstep.
• Because we ship internationally, please be aware that transit times are longer than domestic shipments.

3. Estimated Delivery Times

Please note that "Shipping Time" starts after the 1-2 day processing window.

Total Delivery Time Calculation: Processing (1-2 Days) + Shipping (14-20 Days) = Approx. 15–22 Business Days to arrive.

Note: These are estimates. While most packages arrive on time, external factors such as customs inspections, severe weather, or local postal delays may occasionally extend delivery times.

4. Tracking Your Order

• Tracking Updates: Once you receive your tracking number, please allow 3 to 5 days for the carrier's system to update with the first scan. It is normal for international packages to show "In Transit" for several days while moving between countries.
• Track Here: You can track your order at any time using the link provided in your email or by visiting our website.

5. Customs, Duties & Taxes

WeRelieve is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer.

6. Lost or Stolen Packages

If your tracking information states that your package was delivered to your address and you have not received it, please contact your local postal carrier directly. WeRelieve is not liable for packages confirmed as delivered by the courier.

🏢 Company Information

If you have any questions about your shipment, please contact our support team.

• Legal Business Name: 1000454782 Ontario Ltd
• Trade Name: We Relieve
• Business Number: 73179 6546
• Registered Business Address: 565 Sherbourne Street, Unit 2219 Toronto, Ontario M4X 1W7 Canada
• Customer Support Email: support@trywerelieve.com
• Support Phone: +1 302-665-3569 

If you’re not completely satisfied with your purchase or the service you received, you’re covered by our 90-day satisfaction guarantee on all orders, along with a 1-year warranty for added peace of mind.

If you experience any issues, simply email us at support@trywerelieve.com, and our team will respond promptly to ensure a fair and timely resolution.